Overview

Under the Flintex refund policy, you have 30 days to change your mind and return the product to us, provided the product is unused and in saleable condition. All returned items will be inspected upon receipt.

In the event of damaged, defective, or incorrect products, we will cover the return shipping costs. Otherwise, return freight will be the responsibility of the customer.

To complete your return, we require a receipt or proof of purchase. To start a return, you can contact us at info_usa@flintexusa.com. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted, at our discretion:

• Items with obvious signs of use or wear
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on packages, coupons, and gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us to discuss available options.

Delivery Of Returns

To return your product, please contact our customer service team first. We will provide the return address and instructions.

You will be responsible for paying your own shipping costs for returning your item. 

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us.

Email: info_usa@flintexusa.com

Need Help?
Contact us for questions related to refunds and returns.