What if I cannot find the items I am looking for?

Generally, we keep online stock similar as on other retailers. In case you are unable to find an item at this time, don't hesitate to get in touch with us at info_usa@flintexusa.com. 

Can I purchase a replacement part?

Yes, If you need a replacement part, please contact us at info_usa@flintexusa.com. 

Do you offer any discount codes?

Please subscribe to our email newsletter to receive promotional notifications and stay updated on our latest arrivals.

How can I assemble my Flintex grills?

Please check the manual in your package. Any questions, please feel free to reach out to us at info_usa@flintexusa.com. 

When can I receive my grills?

Please allow 1 business day for orders to be processed and dispatched. Delivery will take about 3-8 business days.

How can I track my parcel?

Once your order is dispatched, you’ll get a shipment notification email where you’ll find a tracking number specific to your order. Make sure you check your Junk, and Spam folders in your email account

Can I change or cancel my order?

Unfortunately, once an order has been dispatched, we are unable to accept changes or cancellations. If you require any modifications, please notify us as soon as possible, and we will make every effort to assist you to the best of our ability.

Can I return my order?

We're happy to facilitate a return or exchange for new, unused products in original packaging. If you wish to return your product, you must notify us within 30 days of receiving your order.

What items can not be returned?

At this time, we are unable to accept returns for packages, coupons, and gift cards.

When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Do you offer exchanges?

For the quickest resolution and to ensure you receive the desired item, we recommend returning the item you currently have. Once the return is processed and accepted, you can proceed to make a separate purchase for the new item.

What’s Flintex's warranty policy?

We warrant our products to be free from defects in materials and workmanship under proper assembly, normal residential use, and recommended care for 1-Year Full Warranty from the date of original retail purchase. The warranty does not cover the paint finish as it may burn off during normal use. RUST is not considered a manufacturing or material defect.

What should I do if my parcel arrives damaged?

We kindly request that you thoroughly inspect your order upon receipt. If you discover any defects, damages, or receive an incorrect item, please contact us immediately. This will allow us to promptly assess the situation and take the necessary steps to rectify it.

What should I do if my grills or griddles are missing parts?

If you discover any missing parts, please contact us at info_usa@flintexusa.com .We will make every effort to assist you.